Help Desk User

In the D2M system, the HelpDesk Operator (Help Desk Operator) is a role defined to provide technical support for users’ mobile devices within the organization and to manage device-based access processes. This role is authorized to intervene in access-related issues encountered by end users.

The main authorities and responsibilities of the Help Desk user within D2M are as follows:

• Login and Security: After logging into the portal with a username and password, secure access is ensured by verifying the SMS code sent to the operator’s mobile device.

• User and Data Querying: Through the “Users” screen, detailed searches can be performed based on parameters such as username, full name, device ID, device name, or status (for example, “Allowed”).

• Device Intervention Authority: The Help Desk user is authorized to perform actions on other users’ mobile devices; within this scope, devices can be listed and, when necessary, access permissions can be changed by using the “Allow” or “Block” buttons.

• Accessible Screens: In order to perform assigned duties, the Help Desk user can view the “Users” page and the “Device Management” tab, and by clicking on the relevant user’s row, can access the dedicated device management page for that user.

• Technical Information Tracking: By using the information button in the device management table, the Help Desk user can access the technical details of the mobile devices they intervene with and carry out troubleshooting processes.

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